ESAS TRAVEL regards each of our guests as a guest of our houses and render exclusive service to make a quality, creative and permanent difference. So, please share your opinions and suggestions on our service with us for the guest-oriented survey of our brand.
Our policy of guest satisfaction is based on “guest-oriented” approach. We aim to continuously improve our processes and establish long-term relationships with our guests in line with guest demands and expectation.
We consider each feedback of our guests as a “gift”. Any feedback you may send will be carefully investigated by relevant unit of our head office and also make a substantial contribution to improving our quality. The feedbacks reviewed by guest relations unit will be forwarded to you as soon as possible.
We present our activities to your taste to achieve a guest satisfaction rate of 99.5% for 2017.
We thank to all of our guests for their feedback contributing to our improvement.
Please use the address below to send your suggestions, requests and complaints: